Below are some of the frequently asked questions. In case you have any other queries, feel free to reach us at hello@petconnectstore.com or call us at +91 8527588867

ORDERS

Yes, you may change/cancel your order as long as it is not yet delivered. To do so, please get in touch with us on +91 8527588867 or at hello@petconnectstore.com with your order details as soon as possible as orders are sometimes shipped immediately.

Products like Cakes are only available in Delhi-NCR right now. We have mentioned the same at the product pages as well. Still if you place an order of the products not available in your region via “Online Payment” method, we’ll send you a refund in a form of a voucher of the same amount. You can redeem the coupon to buy products available in your region. In case of “Cash On Delivery”, we will cancel your order and a cancellation mail will be send from our end.

A voucher code is received on cancellation/return or on regular sale intervals on our website. Apply the same voucher code at the checkout under “Coupon” section. You cannot apply more than one coupon code on the same order.

As soon as you place an order, you’ll receive an order confirmation mail from our end with an official bill. As we receive your order notification, we try to dispatch it within 24 hours. When we dispatch your product, you’ll get another intimation mail from us and you should receive your package within couple of days depending on your location.

Yes, you get an email from our end as soon as you place an order with an official invoice. In case you do not receive an invoice, kindly contact us at hello@petconnectstore.com

SHIPPING

Yes, we ship internationally but only on bulk orders. Go to our Contact page for further details.

Within India – There are no delivery charges for any orders. Cash on delivery charges are extra: ₹49.
International – For international orders there is a nominal charge based on the products and country we ship to. Further note, you will need to pay Customs Duty as per the duty structure of the country you reside in. Customs Duty will be at actuals, and you will need to pay the Customs Duty at the time you accept the order.

This depends on the type of product, mode of payment and location. We dispatch our products from Monday to Saturday, and it takes another 3 to 10 working days for the order to reach you based on your location. Some products are made-to-order so please expect a short delay in the shipment of these products. The relevant product page will have these details mentioned.

Mode of payment a.Prepaid Orders: Once you place an order, we will try and dispatch most products the next working day itself. But this is based on the product.
b.Cash On Delivery Orders: – We will dispatch your order the next working day after the cash on delivery order is confirmed. But this is based on the product.
Locations of delivery
Within Delhi-NCR: Please allow 1 to 2 working days for the package to be delivered
Metros: Please allow 3 to 4 working days for the package to be delivered
Non-Metros and Interiors: Please allow 5 to 10 working days for the courier to be delivered

Not necessarily. An single order may be dispatched as multiple shipments to ensure that the product is safe and handled with utmost care.

RETURNS

We have a number of payment methods. Choose the one that is most convenient for you.
a. Online Payment via Credit or Debit We accept Visa, MasterCard and Maestro cards, Net Banking, Cash Cards, Wallets.
b. Cash on Delivery (COD) You can make the payment once the product reaches you. However, this service is available only in within India.
c. PayTM: You can also PayTM us the amount upon placing the order on our PayTM number: 8527588867, confirm the same by dropping a text/whatsapp. We will dispatch the order upon receiving the amount.
International: We only accept online payments, via PayPal & Amex cards and only for certain countries. Contact us on +91 8527588867 or at hello@petconnectstore.com for further assistance.

Yes we do, however this is applicable only in India for selected pincodes

When you place a cash on delivery order, you will receive a confirmation call before dispatch. Only once the order is confirmed will we dispatch the same. There are 3 ways to confirm the order:
a. You will receive an automated call to confirm/cancel the order.
b. Incase you miss it, we will call you on the same day or the next working day to confirm/cancel the order..
c. You can email us your confirmation at hello@petconnectstore.com with your order number.

Please note : If we don’t hear from you 7 DAYS after you have placed your order, the order will be cancelled.

We adopt a 15-DAY FREE RETURN / EXCHANGE policy for all the non food items as long as the returned products are unused, unwashed and returned with all original packaging and tags. For food items, we do not accept returns as long as they arrive unsealed or in an unsatisfactory condition. We recommend you read the product specific return policy on the product detail page on our website.

You will get a credit voucher for the whole amount you paid which is valid forever.

We take utmost care in our Quality Control process and also during shipping all our orders. In a rare case, if you do receive a damaged/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at hello@petconnectstore.com and we will take care of the rest.

Within India: Yes, we have a free reverse-pickup service. Incase your pincode isn’t serviceable, you will need to courier the product back to us and we will give you Rs. 100 in the form of store credit.
International: You will need to ship the products back to us at your cost.

Contact us on +91 9999555927 or at hello@petconnectstore.com and we will do the rest.

It will take 10 to 15 working days for you to receive a replacement or store credit.

MY ACCOUNT

We make sure that your personal data is protected at any cost. Our website is highly secured from any hacking attacks. Our payment gateway is powered by CCAvenue, which is one of the most trusted third party payment gateways.

You can register by clicking on the Login link on top right corner and then Register. It’s an easy way to be in the know about everything and keep track on your order status. You even checkout faster on all future orders once you sign up. You can also sign up using your Facebook Account.

Select ‘Forgot Password’ on the log-in screen and you will immediately receive a ‘reset password’ link on your registered email ID with us.

Yes, it can be done in the ‘My Account’ section.